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Frequently Asked Questions

What is Elation Passport?

Elation Passport is your secure online patient portal that allows you to easily manage your health information, communicate with your care team, request medication refills, view visit summaries, and more—from the comfort of your home.

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Once you schedule your first appointment, you will receive an email invitation to setup your Elation Passport account. Simply follow the link in the email to create your login credentials and access your patient portal.

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If you did not receive an email or need help getting started, you can access step-by-step instructions here. 

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Do You Accept My Insurance?

We accept a variety of insurance plans to ensure care is accessible to as many patients as possible.

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Because insurance networks and coverage details can vary, we encourage you to Contact Us or your insurance provider directly to confirm your specific plan is accepted. Our care team is happy to help you verify eligibility and benefits before your first visit.

 

See below list of commonly accepted insurance plans: 

  • ​Aetna

  • Anthem

  • Asuris Northwest Health

  • Blue Cross Blue Shield (BCBS)

  • Cigna

  • First Choice Health Network

  • Humana

  • Kaiser

  • Lifewise

  • Medicare

  • Medicare Advantage*

  • Medicare Railroad

  • Optum Care

  • Premera Blue Cross Blue Shield

  • Regence Blue Shield

  • United Healthcare

  • United of Omaha

  • TRICARE​​

  • Veterans Affairs (VA)

  • Please Contact Us for updated accepted plans

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Self-pay option for individuals without insurance coverage or for services not covered by an insurance plan. 

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Where Can I Pick-up My Prescription or Refills

You can pick up your prescriptions or refills at the pharmacy of your choice. When submitting a New Patient Request, please include your preferred pharmacy so we can document it in your file.

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If your preferred pharmacy changes at any time, please Contact Us so we can update your records and help prevent any delays in filling your prescriptions.

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Do You Have a Mobile App?

Currently we do not offer a dedicated mobile app. However, you can easily add our website to your mobile device's home screen like an app for quick, one-tap access. 

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To add our website to your home screen:

 

iPhone:

  1. Open pacificnoblepc.com in your mobile browser (e.g., Safari, Chrome).

  2. Tap the 'Share' or 'Share Page' icon (square with arrow).

  3. Select 'Add to Home Screen.'

  4. Optionally, you can rename the icon (e.g., PNPC) to a shorter name.

  5. Tap 'Add.'

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Android

  1. Open pacificnoblepc.com in your mobile browser (e.g., Chrome).

  2. Tap the 'Menu' icon' (three dots in top-right).

  3. Select 'Add to Home Screen.'

  4. Optionally, you can rename the icon (e.g., PNPC) to a shorter name.

  5. Tap 'Add.'

How Do I Join My Telehealth Visit?

View our step-by-step instructions here: Telehealth Visit Guide.

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Many follow-up visits may be performed in a virtual visit. However, some conditions and insurances may require an in-person visit. When meeting your PNPC provider for a virtual visit, please plan ahead ensuring access to a stable internet connection, a device with a camera and microphone, and privacy. When available, please have recent home vitals ready (e.g., weight, height, blood pressure, BMI, temperature). 

 

In situations where a patient has scheduled a Telehealth visit online and is not appropriate for visit reason or not covered by an insurance plan, our team will contact you to assist with scheduling an in-person visit. 

 

Our Telehealth visits are not for medical emergencies. If your experiencing a medical emergency, please call 911 or visit the nearest emergency room. 

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