Privacy Notice

Effective Date: 04/15/2025

Your Information. Your Rights. Our Responsibilities.

This Privacy Notice for Pacific Noble Primary Care (hereinafter "we," "us," or "our") describes how we collect, use, disclose, and protect your personal information. We are committed to protecting the privacy of our visitors information shared with us on pacificnoblepc.com (the "Website") and users of our digital services. Please review it carefully.

Personal Information We Collect

When you use our Website or digital services, we may collect personal information, which refers to any information that can be used to identify you. For the purposes of this data collection, we serve as the data controller.

They types of information we may collect include:

Personal information that you provide us with to identify you (e.g., name, e-mail address, phone number, birthdate).
Usage data such browser type, pages visited, and IP addresses (via web analytics tools).

Processing of Information

We may collect, use, or disclose your information to:

Respond to contact, scheduling requests, and notifications.
Share testimonials about our services.
Improve website performance and usability.
Direct you to your Elation Passport patient portal for secure communications.

Sharing of Information

We do not sell or rent your personal information. We may share information with:

Our trusted third-party vendors supporting our website hosting, insurance payers, or EMR systems (under web service subscription terms and agreements).
Government agencies or authorities if required by law.

Period of Storage

We retain your personal information for as long as needed to comply with our contractural, legal, or regulatory obligations. When we no longer need your personal information, we will either remove it from our systems or anonymize it so that you cannot be identified.

Cookies and Tracking

We use cookies and web analytic tools to improve the Website experience. You may disable cookies in your browser settings.

Patient Portal Access (Elation Passport)

When accessing your patient portal via Elation Passport, please review their privacy and security policies as they are hosted on an external secure platform.

Security

We are committed to maintaining the privacy and security of any personal information we collect. We have adopted reasonable administrative, technical, and physical safeguards to help protect against unauthorized access, use or disclosure of information we collect or store, including encryption, secure data transmission, and access controls.

All PHI is transmitted and stored securely through a trusted, HIPAA-compliant third-party EHR platform, Elation Health.

Third-Party Links

Our Website may contain links to trusted third-party websites. We are not responsible for the privacy or security practices or those sites.

Children's Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that have collected or received personal information from a child under 13 without parental verification or consent, we will delete that information.

Policy Changes

We may occasionally update our Private Policy. When changes are made, we will revise this Privacy Notice and update the "Effective Date."

We encourage you to periodically review our Privacy Notice to stay informed about how we collect, use, disclose, and protect personal information your provide us through our Website or digital services.

Your Rights

We believe you have the right to request personal information that we have collected from you and correct information.

To request information or request corrections to your personal information that we have collected or have it deleted, please Contact Us.

For further questions or request about this privacy notice, contact:

Pacific Noble Primary Care

www.pacificnoblepc.com | 509-418-5234 | contact@pacificnoblepc.com